Appealing income security decisions

The MSAH does not handle appeals, objections or complaints, but it does oversee the activities of various appeals boards and ensures that residents' rights are upheld in appeals processes.

Income security-related decisions are always given in writing. Decisions explain how and where to appeal. If clients are dissatisfied with the decision they receive concerning an allowance or benefit, they can appeal the decision.

Social assistance

Basic social assistance

Benefit/allowance and office responsible

Kela offices

Rectification request

Kela’s Appeals Management Centre 

Appeal

Administrative court

Supplementary and preventive social assistance

Benefit/allowance and office responsible
Municipal social services department

Rectification request
Municipal social welfare board (or corresponding body)

Appeal
Administrative court

Benefits paid by Kela offices

Benefit/allowance and office responsible
Kela offices

First appeal
Social Security Appeal Board

Subsequent appeal
Insurance court

Unemployment benefit, Training benefit, Job alternation compensation, Training allowance, Employer's payment excess

Benefit/allowance and office responsible
Kela offices, Unemployment funds, Unemployment insurance fund, Training fund

First appeal
Social Security Appeal Board

Subsequent appeal
Insurance court

Earnings-related pension

Benefit/allowance and office responsible
Employee pension institutions, employee pension insurance companies

First appeal
Employee Pensions Appeal Board

Subsequent appeal
Insurance court

Accident and occupational disease compensation

Benefit/allowance and office responsible
Insurance institutions

First appeal

• Accident Appeal Board

Subsequent appeal
Insurance court