Appealing income security decisions
The MSAH does not handle appeals, objections or complaints, but it does oversee the activities of various appeals boards and ensures that residents' rights are upheld in appeals processes.
Income security-related decisions are always given in writing. Decisions explain how and where to appeal. If clients are dissatisfied with the decision they receive concerning an allowance or benefit, they can appeal the decision.
Social assistance
Basic social assistance
Benefit/allowance and office responsible
Kela offices
Rectification request
Kela’s Appeals Management Centre
Appeal
Administrative court
Supplementary and preventive social assistance
Benefit/allowance and office responsible
Municipal social services department
Rectification request
Municipal social welfare board (or corresponding body)
Appeal
Administrative court
Benefits paid by Kela offices
Benefit/allowance and office responsible
Kela offices
First appeal
Social Security Appeal Board
Subsequent appeal
Insurance court
Unemployment benefit, Training benefit, Job alternation compensation, Training allowance, Employer's payment excess
Benefit/allowance and office responsible
Kela offices, Unemployment funds, Unemployment insurance fund, Training fund
First appeal
Social Security Appeal Board
Subsequent appeal
Insurance court
Earnings-related pension
Benefit/allowance and office responsible
Employee pension institutions, employee pension insurance companies
First appeal
Employee Pensions Appeal Board
Subsequent appeal
Insurance court
Accident and occupational disease compensation
Benefit/allowance and office responsible
Insurance institutions
First appeal
Subsequent appeal
Insurance court